Terms of Service

Terms of service for Syndeo Holdings website and services.

Last Updated: March 11, 2026

Your Responsibilities

You are solely responsible for how you use the Services and any data you obtain. You agree to:

• Use the Services only for lawful, non-abusive purposes and in compliance with all applicable laws and industry rules.
• You agree not to use the Services, or any data obtained through the Services, to engage in any illegal activity, harassment, stalking, threats, intimidation, discrimination, or any other conduct that violates applicable law or the rights of others.
• Before contacting any individual whose information you access through the Services, you must independently verify the phone number against the Federal Do Not Call (DNC) Registry, all applicable state do-not-call lists, the Telephone Consumer Protection Act (TCPA) requirements, any company-specific internal DNC lists, and any other similar registries or restrictions. Failure to do so is your sole responsibility.
• Refrain from harassment, threats, discrimination, or any other harmful conduct toward individuals whose information you access.
• Obtain and maintain all required consents, licenses, and permissions for outreach, marketing, or data processing activities.
• Honor opt-outs, do-not-call requests, do-not-mail requests, TCPA and TSR requirements, state telemarketing rules, text messaging restrictions, and call recording laws.
• CAN-SPAM Compliance: If you use data obtained through the Services for commercial email marketing, you are solely responsible for compliance with the CAN-SPAM Act of 2003 and all applicable anti-spam laws. This includes providing a valid physical postal address, a functioning opt-out mechanism, accurate header and sender information, and honoring all opt-out requests within 10 business days of receipt.
• Sanctions Compliance: Comply with all applicable U.S. and international economic sanctions laws and regulations, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). You represent and warrant that neither you, nor any person or entity on whose behalf you use the Services, is designated on the OFAC Specially Designated Nationals (SDN) List, subject to U.S. comprehensive country sanctions, or otherwise in violation of applicable sanctions programs. Use of the Services in violation of this requirement is a material breach of these Terms.
• Professional Licensing: Certain real estate activities (including acting as a buyer's agent, property manager, or providing regulated brokerage services) may require licensure under applicable state law. You are solely responsible for determining and maintaining any licenses, registrations, or certifications required for your activities. We do not verify licensure and make no representation that your use of the Services satisfies any licensing requirement.

No Legal Advice: You are solely responsible for your compliance program. We do not provide legal advice and do not guarantee that your use of the Services satisfies any regulatory requirement.

Data Accuracy and Skip Tracing Outputs

• Data (including skip tracing results) may contain errors, be incomplete, outdated, or mismatched to a person or property. You must validate information with official records and current registries before relying on it.
• We do not guarantee that a phone number or email belongs to any particular person or that outreach will be compliant for your specific use case.
• You bear all risk for any outreach, marketing, or decisions you make using data from the Services.
• Third-Party and Upstream Data Sources: Much of the data available through the Services is sourced from third-party data providers, public records aggregators, and other upstream sources that Syndeo Holdings does not control. We are not responsible for errors, omissions, inaccuracies, or delays originating from upstream providers. Our maximum liability for any inaccuracy in third-party-sourced data is subject to the same Limitation of Liability cap described in these Terms. By using the Services, you acknowledge that real estate, ownership, and contact data is inherently imperfect and that reliance on any particular data point without independent verification is at your sole risk.
• No Duty to Monitor: We are under no obligation to monitor, verify, validate, or update data obtained from third-party sources. We may refresh data periodically as part of service operations, but we make no commitment to any specific refresh frequency or data currency.

Enhanced Skip Trace Credits and No Guarantee of Results

• No Guaranteed Results: Enhanced Skip Trace is a best-effort research service. We do not warrant or guarantee that any request will produce results, complete results, or accurate results. Certain property types — including but not limited to vacant lots, undeveloped land, commercial parcels, properties held in trusts or LLCs, and properties with incomplete, outdated, or conflicting public records — are inherently more difficult to trace and may yield limited, partial, or no information.
• Points Are Non-Refundable: Enhanced Skip Trace points are consumed at the time a request is submitted. Points are non-refundable regardless of whether the request returns usable results, partial results, or no results at all. By submitting a request you acknowledge and accept this risk.
• No Warranty of Completeness: Even when results are returned, the information may be incomplete, outdated, or inaccurate. You are responsible for independently verifying all contact details and property data before taking any action based on them.
• Service Availability: Enhanced Skip Trace requests are processed by our research team and fulfillment timelines may vary. We do not guarantee any specific turnaround time for results.

Property Search Credits and Data Privacy

• Credit Consumption: Property search credits are consumed each time a search query is sent to an external data provider. Internal catalogue searches do not consume credits. Credits are non-refundable once consumed.
• Billing Period Reset: Search credits are allocated per billing period based on your subscription tier. Unused credits do not roll over to the next period.
• Privacy Window: Properties discovered through external searches are exclusive to the discovering user (or their team, for Team tier subscribers) for 45 days from the date of discovery. After 45 days, discovered properties become available in the general catalogue for all paying users.
• Team Sharing: Team tier subscribers share search credits and search results across all team members. A search performed by any team member consumes from the shared pool and the discovered results are visible to all team members immediately.
• No Guaranteed Results: External property searches are dependent on third-party data providers. We do not guarantee that any search will return results, or that results will be complete or accurate. You are responsible for verifying all information independently.

Account Registration and Security

• Accurate Information: You agree to provide accurate, current, and complete information when creating your account and to keep it updated.
• Account Credentials: You are responsible for maintaining the confidentiality of your login credentials. Do not share your password or allow others to access your account. You are responsible for all activity that occurs under your account.
• Unauthorized Access: Notify us immediately at contact@syndeoholdings.com if you suspect unauthorized access to or use of your account. We are not liable for losses resulting from unauthorized use before you notify us.
• One Account Per User: Each account is for use by a single authorized user (except Team tier subscribers where team sharing is expressly permitted). You may not create multiple accounts or share access in ways that circumvent subscription limits.

Fees, Billing, and Cancellation

• Subscription Fees: Paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). Fees are charged to the payment method on file at the start of each billing period.
• Price Changes: We may change subscription prices with at least 30 days' advance notice posted to the Services or sent by email. Continued use after a price change takes effect constitutes acceptance of the new price.
• No Refunds: Subscription fees are non-refundable except as required by applicable law. Partial-period refunds are not provided for downgrades or cancellations mid-cycle. Skip trace points and property search credits are non-refundable as described above.
• Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access to paid features through the period you have paid for.
• Non-Payment: If a payment fails, we may suspend or downgrade your access to paid features after reasonable notice. You remain responsible for all unpaid amounts, including any applicable fees.
• Taxes: Displayed prices exclude applicable sales, use, VAT, or other taxes. You are responsible for taxes arising from your subscription. We may collect and remit applicable taxes where required by law.

Automatic Renewal Disclosure

All Subscribers: All paid subscriptions automatically renew at the end of each billing period (monthly or annual, as applicable) at the then-current price for the same plan and term length, unless you cancel before the renewal date. The renewal charge will be applied to your payment method on file. You may cancel at any time through your account settings or by contacting us at contact@syndeoholdings.com before the next renewal date to avoid being charged for the upcoming billing period. After cancellation, access to paid features continues through the end of the period you have already paid for.

California Residents (Cal. Bus. & Prof. Code §§ 17600–17606): If you are a California resident, the following automatic renewal terms apply and are incorporated by reference into your subscription agreement: (1) Your subscription will automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date; (2) The charge will be applied to the payment method on file; (3) You may cancel at any time before the renewal date by logging into your account settings or by contacting us at contact@syndeoholdings.com; (4) Cancellation before the renewal date prevents the next charge but does not result in a refund for the current period; (5) If we change the subscription price for your plan, we will provide at least 30 days' advance written or email notice before the new price takes effect on your account. For annual plans, we will send a renewal reminder email at least 3 days before the renewal charge is processed.

New York Residents: Pursuant to New York General Obligations Law § 5-903, if your subscription automatically renews for a term of more than one month, we will provide written notice of the automatic renewal clause to you no fewer than 15 days and no more than 30 days before the cancellation deadline for the upcoming renewal period. If we fail to provide such notice and you have not cancelled, we will not enforce the automatic renewal for that term.

Illinois Residents: Pursuant to the Illinois Automatic Contract Renewal Act (815 ILCS 601/), if your subscription is for a term of more than one month, we will notify you of the automatic renewal date and the amount to be charged at least 30 days but no more than 60 days before the renewal date. The notice will be provided by email to the address associated with your account.

Termination and Suspension

• Right to Cure: If we determine that you have committed a breach of these Terms that is capable of being remedied, we will provide you with written notice specifying the breach and allow you fifteen (15) calendar days to cure the breach before suspension or termination takes effect. However, no cure period is provided for: (a) violations of the FCRA Notice and Disclaimer section; (b) violations of the Prohibited Conduct section; (c) fraudulent, abusive, or criminal conduct; (d) conduct that poses a security risk to the Services or other users; or (e) situations where we are required to act immediately by law or legal process. The availability of a cure period for any particular breach is determined at our reasonable discretion and does not limit our right to seek injunctive relief or other remedies.
• Our Right to Terminate: We may suspend or terminate your access to the Services, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive conduct, or if required by law or legal process. For non-emergency breaches, we will endeavor to provide the Right to Cure notice described above before termination.
• Your Right to Terminate: You may stop using the Services and close your account at any time by contacting us or through your account settings.
• Effect of Termination: Upon termination, your right to access the Services ceases immediately. We may delete your account data in accordance with our data retention practices described in our Privacy Policy. Accrued unpaid fees remain due. Provisions that by their nature should survive termination — including limitations of liability, indemnification, intellectual property rights, and dispute resolution — will survive.
• No Liability for Termination: We are not liable to you or any third party for termination or suspension of your access to the Services in accordance with these Terms.

Intellectual Property and Licenses

• Our Property: The Services, including all software, databases, interfaces, content, designs, trademarks, and underlying technology, are owned by Syndeo Holdings or its licensors and are protected by U.S. and international intellectual property laws. Nothing in these Terms transfers ownership of any intellectual property to you.
• Limited License to You: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes.
• Your Content: You retain ownership of content, data, and materials you submit to the Services. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, process, and display that content as necessary to provide and improve the Services.
• Restrictions: You may not copy, modify, distribute, resell, sublicense, reverse engineer, decompile, or create derivative works from any part of the Services without our prior written consent.
• Feedback: If you provide suggestions, feedback, or ideas about the Services, you grant us an irrevocable, royalty-free right to use them without restriction or compensation to you.

API and Programmatic Access

Certain subscription tiers may include access to Syndeo Holdings application programming interfaces (APIs) or data export functionality. If you are granted API access, the following additional terms apply in addition to all other provisions of these Terms:

• Scope of Use: API access is limited to your own authorized business applications and internal use cases. You may not resell, sublicense, distribute, or white-label API access or any data outputs obtained via the API to third parties without our prior written consent.
• No Bulk Harvesting or Data Resale: You may not use the API to systematically extract, compile, or aggregate data for purposes of creating a competing database, data product, or data service. Bulk harvesting of property records, contact information, or other data outputs — whether through the API or any automated means — for resale, redistribution, or sublicensing is expressly prohibited.
• Security of Credentials: You are responsible for keeping your API keys, tokens, and credentials strictly confidential. Do not embed API credentials in publicly accessible code repositories, client-side code, mobile applications, or any environment accessible to unauthorized parties. Notify us immediately at contact@syndeoholdings.com if you believe your credentials have been compromised, and we will issue replacement credentials and revoke the exposed ones.
• Rate Limits and Fair Use: We may impose rate limits, usage quotas, or fair-use policies on API access. Exceeding applicable limits may result in throttling, temporary suspension, or termination of API access without liability to us. You agree to comply with any rate limit documentation or technical controls we impose.
• API Changes: We may modify, version, deprecate, or discontinue API endpoints at any time. Where technically and commercially feasible, we will provide reasonable advance notice of breaking changes. We make no guarantee of API stability, uptime, or backward compatibility.
• Applicable Terms: All data and outputs obtained via the API are subject to the same use restrictions, compliance obligations, FCRA prohibitions, DPPA compliance requirements, TCPA and DNC obligations, Fair Housing Act prohibitions, and prohibited conduct provisions set forth in these Terms, regardless of the method of access.
• No Warranty for API: API access is provided "as is." We make no warranty that the API will be available, uninterrupted, error-free, or that outputs will meet your requirements for programmatic use cases.

FCRA Notice and Disclaimer

Syndeo Holdings is NOT a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq. The Services and all data outputs — including skip tracing results, contact information, property records, and ownership data — are not consumer reports and are not provided for, and may not be used for, any purpose regulated by the FCRA, including but not limited to:

• Employment background checks or hiring decisions
• Credit eligibility or creditworthiness determinations
• Insurance underwriting or eligibility
• Tenant screening or housing eligibility decisions
• Any other "permissible purpose" as defined under the FCRA

The Services are intended solely for business-to-business use by real estate professionals and investors to identify property owners and locate contact information in connection with real property transactions. Using the Services or any data obtained through them for any FCRA-regulated purpose is a material breach of these Terms and may expose you to significant civil and criminal liability. You represent and warrant that you will not use the Services for any FCRA-regulated purpose.

DPPA Notice: To the extent any data accessible through the Services may include information derived from motor vehicle records, you agree to comply with the Driver's Privacy Protection Act (DPPA), 18 U.S.C. § 2721 et seq., and to use such data only for permissible purposes under the DPPA.

Prohibited Conduct

You will not:

• Use the Services to harass, threaten, intimidate, or target individuals unfairly or unlawfully.
• Use automated or high-volume calling/texting without required consent or in violation of law.
• Bypass access controls, scrape without permission, introduce malware, or interfere with the Services.
• Misrepresent your identity, affiliation, or the purpose of any outreach.
• Use the Services for any unlawful, defamatory, fraudulent, or discriminatory purpose.
• Use data obtained through the Services to contact individuals on the Federal Do Not Call Registry, state do-not-call lists, or any similar registry without proper consent or exemption.
• Fair Housing: Use data obtained through the Services to discriminate against any individual on the basis of race, color, national origin, religion, sex, familial status, disability, or any other characteristic protected under the Fair Housing Act (42 U.S.C. § 3601 et seq.), the Equal Credit Opportunity Act, or any applicable federal, state, or local fair housing or anti-discrimination law. This prohibition applies to all aspects of your outreach, marketing, and decision-making activities, including targeted marketing, skip tracing, property acquisition strategies, and lead generation.
• Use the Services to generate, maintain, or act on any list, filter, or criteria that systematically excludes individuals based on protected class characteristics in connection with real property transactions.
• Send unsolicited commercial email (spam) in violation of the CAN-SPAM Act or applicable anti-spam laws, or use data obtained through the Services to build unauthorized bulk-messaging lists.
• Use the Services in violation of applicable economic sanctions or export control laws, including using the Services on behalf of, or for the benefit of, any person or entity subject to U.S. or international sanctions programs administered by OFAC, the U.S. Department of Commerce Bureau of Industry and Security, the UN Security Council, or any other applicable regulatory authority.

Indemnification

You will defend, indemnify, and hold harmless Syndeo Holdings and its affiliates, officers, employees, and contractors from and against any claims, losses, liabilities, damages, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services or any data obtained from them; (b) your outreach or marketing activities, including failure to honor opt-outs, DNC requirements, or consent obligations; (c) any allegation that your conduct violates law or infringes the rights of a third party; or (d) your breach of these Terms.

Dispute Resolution; Arbitration; Class Waiver

• Good-Faith Resolution (Required Pre-Condition): Before filing any arbitration demand or initiating court proceedings (except as provided under "Exceptions" below), the party asserting the dispute must provide the other party with written notice describing the claim and the relief sought. Email us at contact@syndeoholdings.com with the subject line "Dispute Notice." The parties agree to negotiate in good faith for a period of at least thirty (30) calendar days from the date the notice is received before either party may initiate formal proceedings. Any applicable statute of limitations and filing deadlines are tolled during this period. Failure to comply with this pre-condition may result in dismissal or stay of formal proceedings.
• Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Services — including questions about the formation, interpretation, enforceability, or scope of these Terms — that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, as modified by these Terms. The venue will be Austin, Texas, and the language will be English. The arbitrator shall have authority to award any remedy that a court could award. Judgment on the award may be entered in any court of competent jurisdiction. The costs of arbitration (including AAA filing fees and arbitrator compensation) shall be allocated in accordance with AAA rules, except that each party shall bear its own attorneys' fees and costs incurred in arbitration unless the arbitrator awards fees to the prevailing party upon finding the other party's claims or defenses to be frivolous.
• Waiver of Jury Trial: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY WAIVES ANY AND ALL RIGHTS TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES. This waiver applies to both parties and to all claims regardless of the legal theory on which they are based (contract, tort, or otherwise).
• Class Action Waiver: Disputes must be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class, collective, or representative proceeding. If this class action waiver is found to be unenforceable with respect to any claim, that claim must be litigated in a court of competent jurisdiction consistent with the Governing Law provision, and the parties agree to stay any arbitration of the remaining individual claims until the court litigation is resolved. The unenforceability of the class waiver as to any particular claim does not affect the enforceability of the arbitration agreement or the class waiver as to any other claim.
• Exceptions: Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent unauthorized use or abuse of the Services, infringement of intellectual property rights, or misappropriation of trade secrets, without complying with the informal dispute resolution requirement above. Such an action does not waive the obligation to arbitrate other claims.

Privacy and Cookies

Your use of the Services is also governed by our Privacy Policy and Cookie Policy. Please review them carefully to understand how we handle data and your choices.

Third-Party Services and Links

The Services may integrate with or link to third-party websites, applications, or data providers. We do not control and are not responsible for the content, privacy practices, accuracy, or availability of third-party services. Links or integrations are provided for convenience only and do not constitute endorsement. Your use of any third-party service is governed solely by that service's own terms and policies, and we disclaim all liability arising from your use of third-party services.

Wire Fraud and Real Estate Transaction Disclaimer

Real estate transactions are a frequent target of wire fraud and business email compromise (BEC) scams. Syndeo Holdings will never instruct you via email or through the Services to wire funds, change payment details, or redirect closing proceeds. Before wiring any funds in connection with a real estate transaction, independently verify payment instructions by calling the intended recipient at a phone number you have verified through a trusted source — never using contact information provided in an email or through the Services.

We are not responsible for any losses you suffer as a result of fraudulent wire transfer instructions, spoofed emails, or unauthorized redirection of funds, whether or not those instructions purport to originate from Syndeo Holdings or any party involved in your transaction. You are solely responsible for independently verifying all payment and banking instructions before transferring funds.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. To the extent court proceedings are permitted under the Dispute Resolution section (e.g., for injunctive or other equitable relief), such proceedings shall be brought exclusively in the state or federal courts located in Travis County, Texas. You irrevocably consent to the personal jurisdiction and venue of those courts.

Beta and Preview Features

From time to time, we may offer features, products, or service functionality labeled as "beta," "preview," "early access," "experimental," or similar designations. These features are provided on an exploratory, as-is basis and are subject to additional conditions:

• No Warranty: Beta features are provided without any warranty of any kind, express or implied, and without any commitment as to their accuracy, completeness, reliability, or continued availability.
• No SLA: Beta features are not covered by any uptime, service level, or support commitments. They may be discontinued, modified, or removed at any time, without notice and without liability to you.
• Feedback: If you provide feedback on beta features, Syndeo Holdings may use that feedback without restriction or compensation to you, consistent with the Intellectual Property and Licenses section above.
• Acceptance of Risk: By enabling or using beta features, you accept the experimental nature of those features and agree that any limitations, inaccuracies, or outages associated with them are not grounds for a refund or claim against Syndeo Holdings.

Modifications to the Services

We reserve the right to modify, update, suspend, or discontinue any aspect of the Services at any time, with or without notice, including adding or removing features, changing pricing plans (subject to the notice requirements in the Fees, Billing, and Cancellation section), or shutting down the Services entirely. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services. If we discontinue the Services entirely, we will use commercially reasonable efforts to provide advance notice and, where applicable, a pro-rated refund for prepaid but unused subscription periods.

Electronic Acceptance

By accessing, creating an account for, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. You agree that your electronic acceptance (clicking "I agree," "Sign Up," "Get Started," or similar buttons, or by simply using the Services) constitutes a legally binding agreement equivalent to a written signature. You waive any right to claim that these Terms are unenforceable because they were accepted electronically rather than in a signed paper document. You represent that you have the legal capacity to enter into a binding contract in the jurisdiction where you reside or are organized.

Statute of Limitations

Except where prohibited by applicable law, any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred. This limitation applies regardless of any statute or law to the contrary, and regardless of the form in which the claim is brought (contract, tort, or otherwise). Where the arbitration agreement applies, this limitation governs the filing of any demand for arbitration as well. The one-year period begins to run when you knew, or with reasonable diligence should have known, of the facts giving rise to your claim.

General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Syndeo Holdings with respect to the Services and supersede all prior or contemporaneous agreements, understandings, representations, and communications on this subject.
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. A waiver of any specific breach does not operate as a waiver of any subsequent breach.
• Assignment: You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent. Any purported assignment without consent is void. We may freely assign our rights and obligations under these Terms, including in connection with a merger, acquisition, restructuring, or sale of all or substantially all of our assets, without notice to you.
• Notices: We may provide notices by posting on the Services, by email to the address associated with your account, or by other reasonable means. Notices to us must be sent to contact@syndeoholdings.com or by mail to: Syndeo Holdings, 801 Travis Street, Suite 2101, Houston, TX 77002, to be effective.
• Export Compliance: You agree to comply with all applicable U.S. and international export control laws and regulations. You represent that you are not, and are not acting on behalf of, any person or entity on a U.S. government restricted-party list.
• Independent Parties: Nothing in these Terms creates a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and Syndeo Holdings. You are an independent party acting on your own behalf.
• Force Majeure: We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, internet outages, cyberattacks, or utility failures.
• No Third-Party Beneficiaries: These Terms are for the sole benefit of the parties — you and Syndeo Holdings — and do not create any legal rights or remedies for any other person or entity. No third party may enforce any provision of these Terms or claim rights as a third-party beneficiary.
• Data Processing Agreements: Customers who are subject to the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, or other applicable data protection laws that require a formal data processing agreement (DPA) between a controller and a processor may contact us at contact@syndeoholdings.com to request our standard DPA. Execution of a DPA does not modify or supersede these Terms except to the extent expressly provided in the DPA.

Copyright Infringement (DMCA)

We respect intellectual property rights. If you believe that content on the Services infringes your copyright, please send a written notice to our designated agent that includes: (1) identification of the copyrighted work you claim has been infringed; (2) identification of the material you claim is infringing and its location on the Services; (3) your contact information (address, phone, and email); (4) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (5) a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (6) your physical or electronic signature.

Send DMCA notices to: contact@syndeoholdings.com with the subject line "DMCA Takedown Notice." We will respond to valid notices in accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512. We may terminate the accounts of repeat copyright infringers in appropriate circumstances.

If you believe that material was removed by mistake or misidentification (counter-notice), you may submit a counter-notice to the same address with the information required by 17 U.S.C. § 512(g)(3).

Changes to These Terms

We may update these Terms from time to time. For material changes — including changes that expand your obligations, reduce your rights, or modify dispute resolution procedures — we will provide at least 14 days' advance notice by posting a prominent notice on the Services or by sending an email to the address associated with your account before the changes take effect. Changes to fees or pricing are subject to the separate 30-day advance notice requirement described in the Fees, Billing, and Cancellation section above.

For non-material changes (such as clarifications, corrections, or updates that do not substantially alter your rights), changes are effective when posted. In all cases, your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to material changes, you may close your account before the effective date.