Privacy Policy

Last Updated: March 2, 2026

Introduction

Syndeo Holdings ("we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our websites, use our real estate portal or billing pages, communicate with us, or access data services (including skip tracing outputs).

Information We Collect

Information You Provide

• Account and profile information (name, email, phone, role, organization).
• Payment and billing details (processed by our payment partners).
• Support requests, feedback, and communications.
• Content you upload or submit through the Services.

Information We Collect Automatically

• Log and device data (IP address, browser type, device identifiers, pages viewed, timestamps).
• Usage data about how you interact with the Services (features used, clicks, session duration).
• Diagnostic and performance data to maintain reliability and security.

Information From Third Parties

• Data partners and public sources (e.g., property records, phone/email/ownership data, skip tracing results, professional licenses) to provide or verify Service outputs.
• Service providers that support authentication, analytics, payments, communications, or compliance.

How We Use Information

• Provide, secure, and improve the Services, including analytics and troubleshooting.
• Deliver skip tracing outputs and other data services you request.
• Communicate with you about your account, updates, security alerts, and support.
• Enforce terms, detect fraud or abuse, and protect the rights and safety of users and the public.
• Comply with legal obligations and respond to lawful requests.
• With your consent or as permitted by law, send marketing or educational content (you can opt out at any time).

How We Share Information

• With service providers who help us operate the Services (e.g., hosting, analytics, communications, payment processing, data enrichment, and compliance tools).
• With professional advisors (lawyers, auditors) under confidentiality obligations.
• To comply with law, legal process, or lawful requests from authorities.
• In connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality.
• With your consent or at your direction.

We do not sell personal information for monetary consideration.

Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and protect the platform. For details and your choices, please see our Cookie Policy. You can manage cookies through your browser settings; some features require essential cookies to function.

Data Security

We use technical and organizational measures to protect information, but no system is perfectly secure. If you suspect unauthorized access, contact us immediately.

Data Retention

We retain information for as long as necessary to deliver the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and use case.

Your Choices and Rights

• Access, correct, or delete certain account information by contacting us.
• Opt out of marketing emails by using unsubscribe links or contacting us.
• Manage cookies via browser settings and the options described in our Cookie Policy.
• Request that we honor applicable privacy rights under your local laws; we will respond in accordance with legal requirements.

You are responsible for honoring opt-out requests and legal requirements when you use data obtained through the Services.

Children’s Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest changes. Material updates will be highlighted where practical. Your continued use of the Services after changes take effect means you accept the updated policy.